Refund & Cancellation Policy

1. Subscription Cancellations

Fleet subscribers may cancel their recurring monthly or annual subscription at any time through the company billing portal. Upon cancellation, your access remains active through the conclusion of the paid billing cycle, after which no further recurring charges will occur.

2. Eligibility for Refund Consideration

• Duplicate or Erroneous Charges: Charges resulting from technical processing errors or verified duplicate transactions are refunded in full within 5 business days of notification.
• Unprovisioned New Subscriptions: If an account is created and cancelled within 48 hours without any equipment onboarded, trips dispatched, or inspection records created, a full refund may be requested.
• SLA Downtime Credits: Enterprise accounts subject to uptime commitments may receive service fee credits in accordance with their enterprise agreement.

3. Non-Refundable Items

• Subscription fees for months or billing cycles where active commercial fleet operations, trip dispatching, or DVIR inspections were conducted.
• One-time assisted technical onboarding or custom API integration fees once services have been delivered.

4. Refund Submission Process

To submit a billing inquiry or refund request, please email our billing department at billing@ojasys.com with your account ID, company name, and invoice number. Our finance team reviews and responds to all requests within 2 business days.